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Category: FAQ

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I have unused ghost printers in my control panel, what can I do?

When using only redirected printers on a RDPlus server, sometimes ghost printers can appear in the printer folders…

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How can I print using a connection client?

Connecting from anywhere using a connection client to a RDPlus server is a very useful feature, but what…

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Printer redirection with HTML5 is not supported

Printer redirection is not supported in Html 5, because of technical limitations that cannot be overcome. That is…

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Some computers cannot print using Universal Printer

Sometimes when printing using universal printer the client won't print. A working pdf reader must be installed to…

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Print issues with Universal Printer : how to re-install the driver

- Make sure the disk are correctly redirected in the remote session.  This can be checked in the…

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error HTML5 Internet Access

Cause: The issue when you get 'error HTML5 Internet Access' happens when the cache of your web-browser still…

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No more sessions available, Please reconnect later.

Cause: This error message means that you have reached the number of connected users allowed by your license.…

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Remote Control Request XXXX\Administrator is requesting to control your session remotely. Do you accept the request?

Cause: There is a known issue when attempting to perform remote shadowing on a windows host.  Solution: You…

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Event ID:7011 Source:Service Control Manager A timeout (30000 milliseconds) was reached while waiting for a transaction response from the UmRdpService service

The UmRdpService service (Remote Desktop User Mode Port Redirector) is a Windows Service dependent of SVCM (Application Publishing…

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Error: cannot connect to the local service. Try restarting SVCE.

Cause: SVCE.exe is a service only activated by the Enterprise Edition license.Its purpose is to handle Load Balancing…

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