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Frequently asked questions

Answers to our most common questions about trials, licensing, billing and our software.

Trials & setup

How do I install RDPlus Remote Access?

Installation is quick. Download the trial, run the installer and follow the wizard — it configures everything on the machine for you. Reboot when prompted and you're ready to connect.

Need a hand? Our documentation has a step-by-step guide.

What does the free trial include?

All our trials are fully featured for 15 days. The Remote Access trial is the full Enterprise Edition for 5 concurrent users, and the Advanced Security trial is the full Ultimate Edition.

Can I get an extended trial?

Yes. If you need extra days or users to properly test a bigger workload, we're happy to issue a customised trial key. Just email support@rdplus.com.au and let us know what you need.

Which versions of Windows does Remote Access run on?

Windows 7 to Windows 11 (Pro editions) and Windows Server 2008 SP2 / 2008 R2 through to Server 2025. Windows Home editions aren't supported. See the full system requirements.

Licensing & pricing

Does the price on the website cover unlimited users?

No. Remote Access is priced per concurrent user — you need one licence for each person connected at the same time. Volume discounts apply as you add more users.

Can multiple users share the same licence?

Yes. Each licence is a "seat", so users can share licences as long as they're not connected at the same time. For example, 20 staff can share 10 licences if no more than 10 are ever logged in at once.

Do you offer an unlimited licence?

Yes. An unlimited licence is bound to a single server and can't be split across multiple machines. For a quote, email support@rdplus.com.au or use our contact form.

Do Remote Access licences expire?

No. Remote Access and Advanced Security licences are perpetual — once you buy them, you own them. Each includes 12 months of updates and support, which you can extend or renew from our store.

How is Remote Support licensed?

Remote Support is a subscription based on concurrent connections — the number of support sessions you can run at once. Every plan includes unlimited users and devices. See the plans.

Will I get a GST tax invoice?

Yes. All prices are in Australian dollars including GST, and you'll receive a tax invoice with your licence key by email.

Products

What's the difference between the Desktop and Enterprise editions?

Desktop is our base edition and Enterprise is fully featured. Both include full RDP capability. Enterprise adds browser access through the HTML5 Web Portal, the Gateway Portal, load balancing, farm management and more. Compare the editions.

Does RDPlus improve MYOB and Retail Manager performance?

Yes. RDPlus can make MYOB, Retail Manager, QuickBooks and many other applications run up to 10 times faster over remote connections. Learn how.

Does Advanced Security only work with RDPlus?

No. It's fully adapted to RDPlus Remote Access, but it can secure any Windows RDS server. Learn more.

Support & partners

When is support available?

Our Australian-based team provides support during Australian business hours. Email support@rdplus.com.au, call +61 7 3059 9200, or submit a question.

Do you have a partner program?

Yes, we do. For more information, email support@rdplus.com.au.

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