Once the End-User has installed the RDPlus Remote Support Client and agreed to allow the connection, the Support Agent can connect to this Remote Support Session from his Agent Web Console
After clicking on the ‘Connect’ button, the RDPlus Remote Support Client will run.
The Support Agent is now connected to the End-User’s desktop session.
The Agent can take control and troubleshoot independently or collaboratively: multiple Agents can connect to the same Remote Computer.
The Agent Chat Box is more than just a way to communicate with the End-User.
It contains vital information and functionality the Support Agent needs, listed below from top to bottom:
Give the Support Agent the ability to change settings such as the current Remote Support client language.
Enables the Support Agent to send the ctrl+alt+del keyboard command or start Task Manager on the Remote Computer.
Scrolls through available displays if the Remote Computer uses a multi-monitor configuration.
Controls the Remote Agent’s ability enable or disable clipboard functionality between the Agent and End-User PCs.
Displays OS, Hardware and User Account data from the Remote PC, as configured in Advanced Administrator Settings
Show the participant list of the current session.
Allows the Support Agent to move files from his support environment to the Remote PC for troubleshooting or repairs.
Brings the Chat Box back to the main chat window.
