The number of remote support sessions (connections between controller and controlled) that can be set up at the same time.

The users in a company who are assigned to a specific license (e.g. a Corporate license) and can use this license to control remote computers.

The number of registered remote devices that can be controlled in unattended mode.

The number of remote devices that can be controlled.

Support agents can take control of the screen, mouse, and keyboard of remote computers. The end-user can allow the agent to take control in one mouse click.

Securely control a remote computer without the user being present in front of it.

Both the support agent and the end-user have a tailored chat box allowing them to talk with each other.

Both the support agent and the end-user have a tailored chat box allowing them to talk with each other.

Support agents can execute keyboard commands such as ctrl+alt+del or start the Task Manager on remote computers.

Support agents have access to all displays on a remote computer using a multi-monitor configuration.

Support agents can use the clipboard functionality to copy-paste between their device and the remote computer.

Agents can view OS, hardware and user account data from the remote computer.

Wake and access remote computers on low power mode without any human interaction with the Wake-on-LAN (WoL) feature.

Videos runs smoothly, even in High Definition.

Automatically adapts to any screen size.

Record a session and save it as a video file.

Take a screenshot during a session in one click.

Block user inputs to avoid any conflicts. The user can regain control with a simple shortcut if necessary.

UAC (User Account Control) windows are fully supported.

Customize the support agent profile, the banner and the logo of your support environment for ideal end-user and support agent experiences.

Access and export the history of all past sessions.

Updates are automatic and silent, no action required on your side.

Our worldwide support team is here to help you whenever you need.

The support agent can easily change the language of the remote support interface.

One support agent can connect simultaneously to several remote computers.

Several support agents can simultaneously connect to the same remote computer.

This AddOn will be available in Q2/2024 at no extra cost.

This AddOn will be available in Q2/2024 at no extra cost.