Category: Troubleshooting

Keep Up With Our Latest News.

Two app / program icons are displayed

When assigning the Remote Taskbar, it will display the application's shortcuts present in the user's profile. This is…

Read More

RemoteApp: user can’t reconnect

When using RemoteApp you can't 'just' disconnect/reconnect. You need to do a proper logoff. However you can force…

Read More

Many hs_err_pidXXXX.mdmp files

If you discover having too much .mdmp files, then  you need to : - update Java, update RDPlus - change the…

Read More

Cannot print using Universal Printer

Sometimes when printing using Universal Printer the client won't print.  A working pdf reader must be installed to…

Read More

When users logins, the libraries (exporer.exe) pops

Cause: This happens when the user profile hasn't been properly created. Solution: - In the AdminTool, in Applications,…

Read More

user randomly kicked from session, and looses work

First of all, check the power settings on client and server side, they are usually at cause.  In the AdminTool,…

Read More

Only a single user ( one / 1 ) can connect

1 - Please update your RDPlus to the latest version, reboot the server and try again. You can…

Read More

Flickering behavior on user’s display

If you are using an old release of RDPlus then you will need to update and reboot.  If it exist…

Read More

Slow logon for users

A slow logon process can come from various cause : A slow active directory: The user may take…

Read More

Disconnection Timeout – users can’t reconnect

In the AdminTool, click on the Server tile and click on "Group Policies (GPO)" You can set up…

Read More