Category: FAQ

Keep Up With Our Latest News.

Update ServerGenius Agent from a version below 3.3

ServerGenius version 3.3 comes with structural changes regarding the update process of monitored computers. These changes requires to…

Read More

Bruteforce attacks on 127.0.0.1

Make sure that your version of RDS Knight is the latest. There was a display issue bug that has…

Read More

Does RDPlus or RDS-Knight monitor RPC over HTTP?

Since we don't use RPC over HTTP, RDS-Knight "Brute Force Protection" only monitors RDP connections, for technical reasons.…

Read More

Can I set an IP range in RDS-Knight?

Yes, you can set an IP range this way : open the AdminTool,click "Settings and license" then go to…

Read More

I have unused ghost printers in my control panel, what can I do?

When using only redirected printers on a RDPlus server, sometimes ghost printers can appear in the printer folders…

Read More

How can I print using a connection client?

Connecting from anywhere using a connection client to a RDPlus server is a very useful feature, but what…

Read More

Printer redirection with HTML5 is not supported

Printer redirection is not supported in Html 5, because of technical limitations that cannot be overcome. That is…

Read More

Some computers cannot print using Universal Printer

Sometimes when printing using universal printer the client won't print. A working pdf reader must be installed to…

Read More

Print issues with Universal Printer : how to re-install the driver

- Make sure the disk are correctly redirected in the remote session.  This can be checked in the…

Read More

error HTML5 Internet Access

Cause: The issue when you get 'error HTML5 Internet Access' happens when the cache of your web-browser still…

Read More