Category: FAQ

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Display and graphic issues

We recommed reducing the maximum of graphic effects and colors. 1- Open a client generator, choose "Disable background…

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Only two users can connect at the same time

Your license allows more than 2 users, however RDPlus allows no more than 2 concurrent connections.1 - Please…

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RDP connection error or connection not available or no more license available

Make sure you did not install RDPlus on a Windows 10 Home edition as the version 1803 and…

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Uninstall RDPlus

Follow these steps : Delete the C:\wsession and C:\Program Files (x86)\RDPlus folder and try again. If this does not…

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I’m having some graphic issues, how can I optimize the display of my remote session ?

What you could do is reduce the maximum of graphic effects and colors. 1- Open a client generator,…

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When I publish an application, the session starts and logs off immediately

Cause: When an application is published within the admin tool as a unique application and assigned to a user or…

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My users are losing their connections. Why?

When a user PC is losing its connection it can be for several reasons: - Screen saver on…

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File copy between server and workstation is very slow

When connecting to a RDPlus server, if file copy between server and workstation is very slow, then change…

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How many concurrent users / sessions can my server handle?

RDPlus can handle up to 50-60 users on a single standard server.Some of our clients, using over the…

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Where is the documentation?

The RDPlus On-line User Guide is available here: RDPlus User Guide

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