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RDPlus Remote Support

FEATURES

  • Concurrent connections (Channels)
    The number of remote support sessions (connections between controller and controlled) that can be set up at the same time.
  • Licensed users
    The users in a company who are assigned to a specific license (e.g. a Corporate license) and can use this license to control remote computers.
  • Unattended managed devices
    The number of registered remote devices that can be controlled in unattended mode.
  • Devices to connect to
    The number of remote devices that can be controlled.
  • Access & control computers remotely
    Support agents can take control of the screen, mouse, and keyboard of remote computers. The end-user can allow the agent to take control in one mouse click.
  • Secure unattended access
    Securely control a remote computer without the user being present in front of it.
  • Chat box
    Both the support agent and the end-user have a tailored chat box allowing them to talk with each other.
  • File transfer
    Both the support agent and the end-user have a tailored chat box allowing them to talk with each other.
  • Remote command prompt
    Support agents can execute keyboard commands such as ctrl+alt+del or start the Task Manager on remote computers.
  • Multi-monitor support
    Support agents have access to all displays on a remote computer using a multi-monitor configuration.
  • Clipboard synchronization
    Support agents can use the clipboard functionality to copy-paste between their device and the remote computer.
  • Remote computer informations
    Agents can view OS, hardware and user account data from the remote computer.
  • Wake-on-LAN
    Wake and access remote computers on low power mode without any human interaction with the Wake-on-LAN (WoL) feature.
  • Fast video streaming
    Videos runs smoothly, even in High Definition.
  • Dynamic screen resolution
    Automatically adapts to any screen size.
  • Session recording
    Record a session and save it as a video file.
  • Easy screenshots
    Take a screenshot during a session in one click.
  • Block user inputs
    Block user inputs to avoid any conflicts. The user can regain control with a simple shortcut if necessary.
  • Compatible with UAC
    UAC (User Account Control) windows are fully supported.
  • Custom branding
    Customize the support agent profile, the banner and the logo of your support environment for ideal end-user and support agent experiences.
  • Reporting
    Access and export the history of all past sessions.
  • Automatic updates
    Updates are automatic and silent, no action required on your side.
  • Online support
    Our worldwide support team is here to help you whenever you need.
  • Translations
    The support agent can easily change the language of the remote support interface.
  • Multi-session support
    One support agent can connect simultaneously to several remote computers.
  • Multi-agent connections
    Several support agents can simultaneously connect to the same remote computer.
  • Connect from/to macOS device
    This AddOn will be available in Q2/2024 at no extra cost.
  • Connect from Android device
    This AddOn will be available in Q2/2024 at no extra cost.

Starter

Up to 1 concurrent connection Unlimited users & devices

$13*/month (billed yearly)
  • 1
  • Unlimited
  • Unlimited
  • Unlimited
  • Coming soon
  • Coming soon
  • For a full list of the features Click here

Business

Up to 5 concurrent connections Unlimited users & devices

$47*/month (billed yearly)
  • 5
  • Unlimited
  • Unlimited
  • Unlimited
  • Coming soon
  • Coming soon
  • For a full list of the features Click here

Corporate

Up to 10 concurrent connection Unlimited users & devices

$80*/month (billed yearly)
  • 10
  • Unlimited
  • Unlimited
  • Unlimited
  • Coming soon
  • Coming soon
  • For a full list of the features Click here
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License re-issue

RDPlus licenses are binded to the PC they are originally licensed on, the serial numbers are hardware sensitive and therefore cannot be readily transfered to another computer.

If you do not have an active support subscription but need to transfer or re-generate your license we charge a $25 re-issue fee for the license pack.

If you have an active support subscription then this is free (up to 1x per year).

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Remote Access: Updates and Support 3 Years

RDPlus perpetual license price does not include Updates & Support.

To keep your RDPlus installation up-to-date and protected, it is highly recommended to maintain an active Support and Updates subscription.

During the subscription period you will recieve the following benefits:

  • Installation rights to all software updates and bug fixes
  • Installation rights to new versions of RDPlus
  • Free Australian phone support for RDPlus issues during business hours (9am-5pm Mon-Fri UTC+10)*
  • 1x free license re-hosting per year (transfer of license)

RDPlus has been in active development for over a decade, we are constantly developing new features and making optimizations to the platform.

Although RDPlus is a highly stable and reliable product sometimes external factors out of our control such as Windows updates can create issues with RDPlus. We stay ontop of these issues aswell as we can, if there is an incompatibility with a new Windows update, a patched update of RDPlus will promptly be released that addresses the issue. If you do not hold an active RDPlus subscription you are not entitled to recieve these updates and could face downtime in a live environment.

*Please note, free phone support is only for assistance with RDPlus issues. If you require one of our technicians to setup your RDPlus server or make configuration changes, we charge a fixed rate of $109 per hour + GST, billed in 15min increments.

Read More

Remote Access: Updates and Support 2 Years

RDPlus perpetual license price does not include Updates & Support.

To keep your RDPlus installation up-to-date and protected, it is highly recommended to maintain an active Support and Updates subscription.

During the subscription period you will recieve the following benefits:

  • Installation rights to all software updates and bug fixes
  • Installation rights to new versions of RDPlus
  • Free Australian phone support for RDPlus issues during business hours (9am-5pm Mon-Fri UTC+10)*
  • 1x free license re-hosting per year (transfer of license)

RDPlus has been in active development for over a decade, we are constantly developing new features and making optimizations to the platform.

Although RDPlus is a highly stable and reliable product sometimes external factors out of our control such as Windows updates can create issues with RDPlus. We stay ontop of these issues aswell as we can, if there is an incompatibility with a new Windows update, a patched update of RDPlus will promptly be released that addresses the issue. If you do not hold an active RDPlus subscription you are not entitled to recieve these updates and could face downtime in a live environment.

*Please note, free phone support is only for assistance with RDPlus issues. If you require one of our technicians to setup your RDPlus server or make configuration changes, we charge a fixed rate of $109 per hour + GST, billed in 15min increments.

Read More

Remote Access: Updates and Support 1 Year

RDPlus perpetual license price does not include Updates & Support.

To keep your RDPlus installation up-to-date and protected, it is highly recommended to maintain an active Support and Updates subscription.

During the subscription period you will recieve the following benefits:

  • Installation rights to all software updates and bug fixes
  • Installation rights to new versions of RDPlus
  • Free Australian phone support for RDPlus issues during business hours (9am-5pm Mon-Fri UTC+10)*
  • 1x free license re-hosting per year (transfer of license)

RDPlus has been in active development for over a decade, we are constantly developing new features and making optimizations to the platform.

Although RDPlus is a highly stable and reliable product sometimes external factors out of our control such as Windows updates can create issues with RDPlus. We stay ontop of these issues aswell as we can, if there is an incompatibility with a new Windows update, a patched update of RDPlus will promptly be released that addresses the issue. If you do not hold an active RDPlus subscription you are not entitled to recieve these updates and could face downtime in a live environment.

*Please note, free phone support is only for assistance with RDPlus issues. If you require one of our technicians to setup your RDPlus server or make configuration changes, we charge a fixed rate of $109 per hour + GST, billed in 15min increments.

Read More

Remote Access: Enterprise Edition

Our most feature packed edition, providing the full range of RDPlus technologies, including all features from Desktop edition as well as HTML5 web access clients, Web Applications Portal, Gateway Portal to access multiple RDPlus systems, load-balancing system, server farm options and more.

Click Here to compare all editions and see whats right for you.

Each user license purchased allows for 1x concurrent remote session.

Unlimited user licenses also available – please contact us for pricing

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Remote Access: Desktop Edition

RDPlus Desktop edition is our base edition, combining all the essential features you will need to get going plus our highly versatile, easy-to-use, universal printer software.

Absolutely no need for installing any printer drivers on your server when you have RDPlus Universal Printer installed. RDPlus Universal Printer comes with its own virtual printer driver which will receive the print job, compress it and send it to your local workstation.

Click Here to compare all editions and see whats right for you.

Each user license purchased allows for 1x concurrent remote session.

Unlimited user licenses also available – please contact us for pricing

Read More

DE Test

RDPlus Remote Support perpetual license price does not include Updates & Support. To keep your RDPlus Remote Support installation up-to-date and protected, it is highly recommended to maintain an active Support and Updates subscription. During the subscription period you will recieve the following benefits:

  • Installation rights to all software updates and bug fixes
  • Installation rights to new versions of RDPlus
  • Free Australian phone support for RDPlus issues during business hours (9am-5pm Mon-Fri UTC+10)*
  • 1x free license re-hosting per year (transfer of license)

RDPlus has been in active development for over a decade, we are constantly developing new features and making optimizations to the platform. Although RDPlus is a highly stable and reliable product sometimes external factors out of our control such as Windows updates can create issues with RDPlus. We stay ontop of these issues aswell as we can, if there is an incompatibility with a new Windows update, a patched update of RDPlus will promptly be released that addresses the issue. If you do not hold an active RDPlus subscription you are not entitled to recieve these updates and could face downtime in a live environment. *Please note, free phone support is only for assistance with RDPlus issues. If you require one of our technicians to setup your RDPlus server or make configuration changes, we charge a fixed rate of $109 per hour + GST, billed in 15min increments.

Read More

Register

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Log In

Welcome to the Future of Remote Desktop TechnologyRDPLUS? Sign up[woocommerce_my_account]

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