FEATURES
- Concurrent connections (Channels)
The number of remote support sessions (connections between controller and controlled) that can be set up at the same time.
- Licensed users
The users in a company who are assigned to a specific license (e.g. a Corporate license) and can use this license to control remote computers.
- Unattended managed devices
The number of registered remote devices that can be controlled in unattended mode.
- Devices to connect to
The number of remote devices that can be controlled.
- Access & control computers remotely
Support agents can take control of the screen, mouse, and keyboard of remote computers. The end-user can allow the agent to take control in one mouse click.
- Secure unattended access
Securely control a remote computer without the user being present in front of it.
- Chat box
Both the support agent and the end-user have a tailored chat box allowing them to talk with each other.
- File transfer
Both the support agent and the end-user have a tailored chat box allowing them to talk with each other.
- Remote command prompt
Support agents can execute keyboard commands such as ctrl+alt+del or start the Task Manager on remote computers.
- Multi-monitor support
Support agents have access to all displays on a remote computer using a multi-monitor configuration.
- Clipboard synchronization
Support agents can use the clipboard functionality to copy-paste between their device and the remote computer.
- Remote computer informations
Agents can view OS, hardware and user account data from the remote computer.
- Wake-on-LAN
Wake and access remote computers on low power mode without any human interaction with the Wake-on-LAN (WoL) feature.
- Fast video streaming
Videos runs smoothly, even in High Definition.
- Dynamic screen resolution
Automatically adapts to any screen size.
- Session recording
Record a session and save it as a video file.
- Easy screenshots
Take a screenshot during a session in one click.
- Block user inputs
Block user inputs to avoid any conflicts. The user can regain control with a simple shortcut if necessary.
- Compatible with UAC
UAC (User Account Control) windows are fully supported.
- Custom branding
Customize the support agent profile, the banner and the logo of your support environment for ideal end-user and support agent experiences.
- Reporting
Access and export the history of all past sessions.
- Automatic updates
Updates are automatic and silent, no action required on your side.
- Online support
Our worldwide support team is here to help you whenever you need.
- Translations
The support agent can easily change the language of the remote support interface.
- Multi-session support
One support agent can connect simultaneously to several remote computers.
- Multi-agent connections
Several support agents can simultaneously connect to the same remote computer.
- Connect from/to macOS device
This AddOn will be available in Q2/2024 at no extra cost.
- Connect from Android device
This AddOn will be available in Q2/2024 at no extra cost.
Starter
Up to 1 concurrent connection Unlimited users & devices
- 1
- Unlimited
- Unlimited
- Unlimited
- –
- –
- Coming soon
- Coming soon
- For a full list of the features Click here
Business
Up to 5 concurrent connections Unlimited users & devices
- 5
- Unlimited
- Unlimited
- Unlimited
- Coming soon
- Coming soon
- For a full list of the features Click here
Corporate
Up to 10 concurrent connection Unlimited users & devices
- 10
- Unlimited
- Unlimited
- Unlimited
- Coming soon
- Coming soon
- For a full list of the features Click here